Yes, you can make changes, but timing is critical.
You have a 2-hour window from the moment your order is placed to update your shipping address or customize design options (such as hair styles, colors, or quotes) directly on your own. You can find a step-by-step guide on how to perform these edits here.
Once this 2-hour timeframe has passed, please reach out to us immediately via Live Chat. We will do our best to assist you; however, we cannot guarantee that changes can be made at that stage. Please be aware that edits to designs or shipping addresses can only be processed if the order has not yet entered the production phase. To ensure the best chance of a successful update, make sure to contact the Jollimate support team as soon as possible.