We understand that plans can change! At Jollimate, you have the flexibility to cancel your order directly on our website within the first 2 hours of placement. You can find a step-by-step guide on how to process a self-cancellation here.
If you wish to cancel after this initial 2-hour window, please contact our support team immediately. We will review your order status to determine if the cancellation is still possible.
While we are always happy to assist with your request, please keep in mind that once an order moves into the production phase, we cannot guarantee a cancellation. We recommend reaching out to us as soon as possible to increase the chances of a successful request.